Refund policy

Last updated: 5 September 2026

At Kids Aura we want your child to love what you ordered. If something isn't right, we'll make it right — and we pay the return shipping.

Return window

You have 7 days from the day your parcel is delivered to request a return or exchange. Requests made after 7 days can't be accepted.

We pay return shipping

You do not pay to send an item back. Once your return is approved, we arrange a courier pickup from your address at our cost. Please do not send items back on your own without approval — unapproved returns can't be tracked or refunded.

Condition of returned items

To be accepted, items must be:

Unworn, unwashed and free of stains, marks, perfume or pet hair
Returned with all original tags still attached
Returned in the original packaging, with every piece of a multi-piece set included

Items that come back worn, altered, washed or missing tags or pieces will be returned to you, and no refund will be issued.

How to start a return

Your order number
The item and size you want to return
The reason for the return
Clear photos of the item, including the tags

We reply within 1–2 business days and book the pickup once your return is approved.

Exchanges

Exchanges for a different size or colour are subject to availability. If your requested size is out of stock, we'll offer you an alternative or a full refund. Exchanges follow the same 7-day window and condition requirements.

Refunds

Once your return reaches us and passes inspection, we process your refund within 7–10 business days.

Prepaid orders are refunded to the original payment method.
Cash on Delivery orders are refunded by bank transfer, EasyPaisa or JazzCash to an account in the name of the person who placed the order.

The original delivery charge, where one was paid, is refunded only if the item was faulty, damaged or not what you ordered.

Items we can't accept back

Innerwear, undergarments and socks, for hygiene reasons
Items bought on clearance or marked final sale
Items damaged after delivery through wear, washing or accident
Items returned without tags, packaging or missing pieces from a set

Wrong, faulty or damaged items

If we sent the wrong item, or it arrived damaged or defective, tell us within 48 hours of delivery with photos and, where possible, an unboxing video. We'll replace it or refund you in full, including any delivery charge. This is our mistake, not yours, and it won't count against the standard return conditions above.

Cancelling an order

You can cancel any order free of charge before it is dispatched. Once the parcel has been handed to the courier, the return process above applies instead.

Cash on Delivery

We offer Cash on Delivery across Pakistan. Please only place a COD order if you intend to accept the parcel. Refusing delivery costs us both the outbound and return courier charges. Customers who repeatedly refuse COD parcels may have Cash on Delivery disabled on future orders and be asked to prepay.

Contact us

Kids Aura
Main Jhang Road Faisalabad
WhatsApp / Phone: 0301 4826156
Email: kidsaura19932@gmail.com
Website: thekidsaura.com